PalmOne still doesn't have my Treo 650 Repaired
Posted by Carlton Bale on June 30th, 2005
I complained earlier about the horrible customer support from PalmOne. Well, I finally received a reminder e-mail 2 weeks after I submitted my repair request. It complained that I hadn't yet sent in my Treo, but didn't mention having any previous problems with their e-mail servers sending initial shipping instructions. Anyway, I sent in my Treo via next-day FedEx air. They promise a 5-7 day turn-around on repairs, so I log-on to their website to check status on the 7th day. Estimated completion date: 12-July-2005. You've got to be kidding me — another 2 weeks! $190 and they don't send me mailing instructions and then they don't deliver on their promised repair time. And I'm without a phone the entire time. This is completely unacceptable.
